1. Introduction
At Acatrix, we are committed to protecting your privacy and ensuring that your personal information is handled in a secure and transparent manner. This Privacy Policy explains how we collect, use, store, and protect your information when you access or use our platform and services.
By using Acatrix, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information in accordance with it.
ACATRIX Inc. is the data controller responsible for your personal data. Our registered address is Newcastle upon Tyne, UK. For any data protection inquiries, you may contact us at [email protected].
2. Information We Collect
We may collect personal and non-personal information to provide and improve our services. This includes information you provide directly when creating an account, such as your name and email address. In addition, we collect user-generated content, including resumes, statements of purpose, emails, and other application-related materials that you upload or create within the platform.
We also collect data related to your academic applications, such as selected positions, institutions, deadlines, and progress tracking information. Furthermore, we may automatically collect technical data such as your IP address, browser type, device information, and usage behavior, including interactions with our features.
Our services are not intended for individuals under the age of 16, and we do not knowingly collect personal data from children. If we become aware that such data has been collected, we will take steps to delete it promptly.
3. How We Use Your Information
We use the information we collect to operate, maintain, and improve our platform. This includes providing personalized services, generating academic documents based on your input, and enabling you to track and manage your applications efficiently.
Your information may also be used to enhance user experience, analyze platform performance, and develop new features. Additionally, we may use your contact information to communicate important updates, respond to inquiries, and provide customer support.
We process your personal data on the following legal bases: (a) performance of a contract where processing is necessary to provide our services; (b) legitimate interests in improving and maintaining our platform, provided such interests are not overridden by your rights; and (c) your consent, where required, such as for certain communications or optional features.
We do not sell your personal data to third parties.
4. Data Storage and Security
We take appropriate technical and organizational measures to safeguard your personal information against unauthorized access, loss, misuse, or alteration. While we strive to use commercially acceptable means to protect your data, no method of transmission or storage is completely secure.
5. Data Retention
We retain your personal data only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request the deletion of your data at any time, subject to applicable legal requirements.
If you delete your account, your personal data will be deleted or anonymized within a reasonable period, typically within 30 days, except where retention is required for legal or regulatory purposes.
6. Cookies and Tracking Technologies
We may use cookies and similar technologies to enhance user experience, maintain session functionality, and analyze platform usage. These technologies help us understand how users interact with our services and improve performance. You can manage or disable cookies through your browser settings.
We use cookies in the following categories: (a) strictly necessary cookies required for core functionality; and (b) analytics cookies used to understand usage and improve our services. Where required by law, we obtain your consent before placing non-essential cookies. You can withdraw or manage your cookie preferences at any time through your browser settings or our cookie consent mechanism.
7. Your Rights
Depending on your location, you may have the right to access, update, or request deletion of your personal data. You may also request a copy of your data or object to certain types of processing.
You also have the right to request rectification of inaccurate data, restriction of processing, and data portability. Where processing is based on consent, you may withdraw your consent at any time.
To exercise these rights, please contact us at [email protected]
8. Third-Party Services
We may use trusted third-party services such as analytics and hosting providers to operate and improve our platform. These providers may process data in accordance with our privacy policies.
These third-party providers may include hosting infrastructure, analytics services, communication tools, and AI/LLM service providers used to generate or process content. They process personal data only on our instructions and are subject to appropriate confidentiality and data protection obligations.
9. International Data Transfers
We do not transfer your personal data outside the UK or EEA. If this changes in the future, we will implement appropriate safeguards in accordance with applicable data protection laws.
10. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page along with an updated effective date. Continued use of the platform after such changes constitutes your acceptance of the revised policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, you may contact us at: [email protected]